WNS Named ‘Market Leader’ in Insurance by ISG

Mumbai-based WNS Global Services announced Monday, Dec 2, it has been named as a ‘Market Leader’ in Insurance across several categories by the leading global technology research and advisory firm, Information Services Group (ISG).

In a press release, WNS said that the recognition was presented through ISG’s Archetype reports for October 2019 and ISG’s Provider Lens™ Digital Insurance BPO Services U.S. Quadrant.

In the Archetype report, WNS has been recognized to be a leader in all four archetypes of different enterprise buyers in the sourcing market. These include the conventional buyers, the bot deployers, the digitally progressive buyers, and the integrated solutions buyers.

Meanwhile, in the U.S. Quadrant Report, WNS has been named a “Leader” in both Property & Casualty Insurance and Life & Annuity TPA Services and a “Rising Star” in Life & Annuity Digital Services.

WNS Named Market Leader

“At WNS, we are constantly striving to ‘co-create’ solutions which deliver improved efficiency, actionable insights, an enhanced end-customer experience, and competitive differentiation for our clients,” said Keshav R. Murugesh, CEO, WNS. “We are delighted to have been recognized by ISG for our leadership position across key segments of the insurance industry, and our ability to address the evolving needs of the various types of insurance buyers.”

Dennis Winkler, Director, Business Services, ISG, added:

“Too many insurance TPAs are encumbered with legacy technology that limits their ability to provide a custom solution that best fits the carrier’s open block needs. WNS has taken a different approach that marries their deep insurance BPO expertise with whatever third-party technology solutions best fit the carrier’s digital needs. Their flexibility and customized approach allows them to match the carrier’s strategy and gives the carrier the autonomy needed to dictate future changes in technology to keep current.”

Founded in 1996, WNS Holdings made its name by offering Business Process Management (BPM) solutions to clients from varying industries. As of September 30, 2019, the company said it had over 42,000 professionals distributed across 61 delivery centers worldwide.